Overview & User Data Control
At Appnix Technologies, we respect our clients' and users' rights to request the deletion of their accounts, CRM records, and connected channel data from the Appnix SaaS platform.
Data Deletion Principles
Appnix can delete data stored within systems under its control. Data stored independently by Meta/WhatsApp or other third-party providers may require action through those providers.
Data Eligible for Deletion
Upon receiving a verified deletion request, the following categories of data stored in Appnix systems are scheduled for deletion:
Account & User Profiles
Registered user account details, email addresses, password hashes, and team membership records.
CRM Contacts & Lists
Customer contact phone numbers, names, email addresses, custom tags, and custom attributes stored in your account.
Channel Credentials & Configurations
Stored access tokens, Phone Number IDs, WhatsApp Business Account IDs (WABA ID), and webhook configurations associated with your workspace.
Workflows & Message Logs
Configured automation steps, chatbot flows, and message transmission logs stored in Appnix databases.
How to Submit a Deletion Request
To request deletion of your Appnix account or data, contact privacy@appnix.co.in from the registered account email.
Send to: privacy@appnix.co.in
Subject: Data Deletion Request - [Your Workspace Name / Registered Email]
Requirement: Requests must be submitted from the registered account email address to verify identity and authority.
Dear Appnix Support Team,
I am requesting the deletion of data associated with my account on Appnix:
• Workspace / Account Name: [Your Workspace Name]
• Registered Email: [Your Registered Email Address]
• Scope of Request: [Account Deletion / Specific Data Category]
Thank you.
Meta / Facebook Permissions Revocation
If you have connected Appnix with your Meta Business Account or Facebook login, you can revoke access permissions directly through Facebook settings:
Steps to remove Appnix permissions in Facebook / Meta:
- Log in to your Facebook or Meta Business account.
- Navigate to Settings & Privacy > Settings > Business Integrations (or Apps and Websites).
- Locate Appnix in the list of connected integrations.
- Select Appnix and click Remove to revoke permissions granted to the platform.
- To delete data stored within Appnix systems, submit a deletion request to privacy@appnix.co.in.
Deletion Processing & Steps
When a valid deletion request is received:
Verification
We verify the requestor's authorization to confirm ownership of the account.
Channel Disconnection
Stored channel credentials and webhook associations for the workspace are removed.
Data Removal
Contacts, message logs, and account records for the workspace are deleted from primary application databases.
Confirmation
A confirmation email is sent to the registered email address once the deletion process is completed.
Processing Timeline
Deletion requests are processed within a reasonable period based on the request, applicable obligations, and the systems involved.
Statutory & Legal Retention
Certain limited records may be retained where required by applicable law:
- Financial & Invoicing Records: Tax invoices and payment transaction records are retained for the period required under applicable financial and taxation laws.
- Legal & Security Compliance: Records necessary to comply with legal obligations or resolve disputes may be retained as permitted by law.
Third-Party & Meta Platform Boundaries
Platform Boundary Notice:
Appnix can delete data stored within systems under its control. Data stored independently by Meta/WhatsApp or other third-party providers may require action through those providers.
Submitting a deletion request to Appnix does not delete data stored independently on Meta's servers or records managed in your Meta Business Manager. To manage or delete data held by Meta, please use your Meta Business settings or contact Meta directly.
Contact & Assistance
If you need assistance with submitting a data deletion request, please contact our team:
Appnix Technologies
603–604, 6th Floor, Tower B, Bhutani Alphathum, Sector 90, Noida, Uttar Pradesh 201305, India